At mercada, we strive to provide excellent customer service and ensure that your shopping experience is as smooth as possible. Here are some of the most frequently asked questions we receive:
1. What countries do you ship to?
Currently, we ship only to Germany.
2. What is the processing time for my order?
Orders are typically processed within 1-2 business days.
3. What is the shipping time?
The shipping time for orders within Germany is typically 2-4 business days. In total, expect your order to arrive within 3-6 days from the time you place your order.
4. How can I track my order?
Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
5. How can I return or exchange an item?
We accept 30-day free returns for both defective and non-defective items. Simply follow our Return Policy to initiate the process.
6. Do you accept exchanges?
Yes, we accept exchanges for eligible products. Please refer to our Return Policy for more information on how to request an exchange.
7. How do I contact customer support?
You can reach our customer support team 24/7 via email at support@mercada.shop or call us at +49 15124798473.
8. Can I cancel my order?
Once an order is placed, it is processed quickly. If you wish to cancel it, please contact us as soon as possible, and we will do our best to accommodate your request.
9. Do you offer a warranty on your products?
We offer a 12-month warranty on all our products. Please reach out to us for any product-related issues, and we will be happy to assist you.
10. How do I update my shipping address?
If you need to update your shipping address, please contact us as soon as possible. If your order hasn't shipped yet, we can make the change for you.